Refund Policy Overview

AyaCart is a SaaS platform that provides merchants with software and cloud services to build and manage online stores. Because we do not sell physical goods directly to consumers, our refund policy focuses on (a) subscription fees paid to AyaCart and (b) the framework through which individual merchants handle customer‑order refunds. By signing up for an AyaCart account or purchasing any plan, you agree to the terms below.

1. Subscription & Service Fees

• Free Plan — $0.00 (Lifetime): No payment is collected, so no refund is applicable.
• Paid Plans — Standard & Premium: All plan fees are billed in advance (monthly or annually, as selected). Because our software is delivered instantly and resources are provisioned the moment payment is confirmed, subscription fees are generally non‑refundable.
• First‑Cycle Guarantee: New subscribers who cancel within seven (7) days of their first paid cycle and have not processed any orders may request a full refund.
• Service Downtime Credit: If AyaCart experiences a platform‑wide outage lasting more than twenty‑four (24) consecutive hours, affected merchants will automatically receive a pro‑rated credit applied to their next invoice.
• Plan Upgrades & Downgrades: Fees for upgrades are charged immediately and prorated to your current billing period. Downgrades take effect on the next renewal date. We do not issue partial‑month refunds when downgrading.
• Add‑ons & One‑Time Services: Fees for SMS bundles, custom development, or design services are non‑refundable once delivered.

2. Customer Order Refunds (Store Purchases)

AyaCart provides the technology that powers independent stores; we do not own or ship inventory. Each merchant is solely responsible for defining and honouring their own return and refund policy for products sold through their store. AyaCart facilitates this process by:

• Offering built‑in tools for merchants to issue Mobile Money and card refunds.
• Logging refund transactions in the admin dashboard for full auditability.
• Providing a dispute‑resolution channel if a buyer cannot contact the merchant within five (5) business days.
• Suspending or terminating stores that fail to comply with fair and lawful refund practices.

Note for Shoppers: If you purchased an item from an AyaCart‑powered store and need a refund, please contact the merchant directly using the information on your order confirmation. If they do not respond, forward your order number and correspondence to refunds@ayacart.com.

3. Eligibility & Submission Process

• Refund requests must be submitted by the account owner or an authorised billing contact.
• All outstanding invoices must be settled before a refund can be reviewed.
• Requests should be emailed to billing@ayacart.com with your store URL, invoice number, and a brief explanation.
• Approved refunds are processed to the original payment method within ten (10) business days. Transaction processing times may vary by bank or Mobile Money operator.

4. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute for subscription fees without first contacting AyaCart may result in immediate suspension of your store. Please give us an opportunity to resolve the issue before escalating to your bank or card issuer.

5. Updates to This Policy

AyaCart reserves the right to amend this Refund Policy at any time. Changes become effective once posted on our website. Continued use of the platform after an update constitutes acceptance of the revised terms. Last updated: 2 May 2025.

Contact AyaCart Billing

Email: billing@ayacart.com
Phone / WhatsApp: +233 55 941 6230
Address: HM3J+W76, Transform Bible Miracle Ministry St., Weija, Ghana