© 2025 Fika Teahouse. All Rights Reserved
Effective Date: May 2025
At Fika Teahouse, your satisfaction is important to us.
This Refund Policy explains the conditions under which refunds are offered when you purchase from our store on AyaCart.
We take pride in preparing and delivering quality products.
However, you may be eligible for a refund if:
You receive the wrong product (e.g., wrong item sent).
Your item arrives damaged or defective.
To qualify for a refund:
You must contact us within 24 hours of receiving your order.
You must provide clear proof (such as photos) of the issue.
Due to the nature of our products, we do not offer refunds in the following cases:
Change of mind after order confirmation
Dissatisfaction with taste preferences
Incorrect shipping information provided by the customer
Delay caused by factors beyond our control (e.g., courier delays)
If your refund request is approved:
Refunds will be issued back to your original payment method (Mobile Money, Bank Card, etc.).
Refunds are usually processed within 7-10 business days after approval.
We currently do not offer direct product exchanges.
If an eligible issue occurs, we will process a refund, and you may place a new order.
To request a refund, please email us at [Insert Fika Teahouse Email Address] with:
Your order number
A description of the issue
Clear photos (if applicable)
We will review your request and guide you through the next steps.
Fika Teahouse reserves the right to refuse refunds that do not meet the conditions above.
We aim to treat every customer fairly and handle each case individually.
Thank you for choosing Fika Teahouse. We appreciate your support.
Explore handpicked, quality teas for every mood and moment.
Shop online anytime with secure Mobile Money and card payments.
We ensure your teas are always fresh, flavorful, and satisfying.
© 2025 Fika Teahouse. All Rights Reserved
